Maintenance Services

A maintenance service policy would ensure that IT infrastructure never reaches the breaking point where major faults have to be repaired, architecturally reworked or optimised.

To grow into a role as your IT partner and Outsourced IT Manager, Dexani seeks to understand your business and the role IT plays in your business.

To this end, Dexani will always begin by evaluating any client using a comprehensive scaling technique and asset management. Dexani then uses this evaluation to estimate what it would cost to maintain and support your network on a monthly basis.

This approach to support leads to improved uptime and reliability with the associated benefit of higher staff productivity.

Key Benefits

  • Improved overall reliability
  • Lower IT cost in the long term
  • Enhanced User Productivity

The services listed below form part of a comprehensive maintenance service offering :

  • General preventative maintenance on server and desktop machines.
  • Target uptime of 99.5 % on server and network architecture.
  • The formulation and implementation of formal IT Policies
  • Performance base lining of server and network hardware in support of early fault detection. (If supported by hardware)
  • Update and upgrade of anti virus software on a regular basis.
  • Application of relevant Operating System updates, patches and hot fixes.
  • Regular software license audits. (If so desired)
  • Standardization of desktop computing environment (If so desired)
  • Creation of comprehensive technical site documentation





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