Service Levels
- Technical excellence is the result of Dexani's policy on insisting on only employing the most competent consultants
- A focus on technology as an enabler for business objectives rather than a means in itself.
- Use of proprietary technical tools and methodologies that ensure a unique competitive advantage
Gauranteed Response Times- Each client support contract includes a customised Service Level Agreement. Agreements usually guarantee response times in under four business hours.
Cost effective structured service contracts- Our experience in supporting networks of varying sizes combined with our site pre-audit contract sizing methodology ensures that the appropriate contract is selected for your requirements.
- Contracts are structured between scheduled maintenance hours and emergency call-out hours, which can be accumulated if not used in a particular month.
- Outsourcing costs usually compare very favourably with inhouse staffing costs on a comparitive cost basis, and more so when looked at from a total cost of ownership basis.
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