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Support Services

What is a maintenance service policy?

A maintenance service policy would ensure that IT infrastructure never reaches the breaking point where major faults have to be repaired, architecturally reworked or optimised.

To grow into a role as your IT partner and Outsourced IT Manager, Dexani seeks to understand your business and the role IT plays in your business.

To this end, Dexani will always begin by evaluating any client using a comprehensive scaling technique and asset management. Dexani then uses this evaluation to estimate what it would cost to maintain and support your network on a monthly basis.

Key Benefits

  • Improved overall reliability
  • Enhanced user productivity
  • Lower IT costs in the long term

Key Benefits

  • General preventative maintenance on server and desktop machines
  • Target uptime of 99.5 % on server and network architecture
  • The formulation and implementation of formal IT Policies
  • Performance base lining of server and network hardware in support of early fault detection. (If supported by hardware)
  • Performance base lining of server and network hardware in support of early fault detection. (If supported by hardware)
  • Application of relevant Operating System updates, patches and hot fixes
  • Regular software license audits. (If so desired)
  • Standardization of desktop computing environment (If so desired)
  • Creation of comprehensive technical site documentation

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The Key Benefits of Professional Support Services

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